Haze Guitar Returns Policy

Free Returns for 100 Days

Thanks for shopping with Haze Guitar. We want you to feel confident choosing your instrument, which is why we offer an extended, stress-free returns policy.

Returns & Refunds

If you’re not completely satisfied with your purchase, you may return eligible items within 100 days of receiving your order for a refund.

Return Rules Summary

• Returns accepted for 100 days
• Free return shipping
• No restocking fees
• No final sale items

Refunds are issued to the original payment method once the returned item has been received and inspected.

Refunds are processed within 48 hours of receiving the return. Please allow 3–10 business days for funds to appear in your account, depending on your bank or payment provider. You’ll be notified by email once your refund has been processed.

Conditions of Return

To be eligible for a return:

• The item must be returned within 100 days of delivery
• The item must be in original packaging
• The item must be in resalable condition
• All included accessories, documentation, and bundled items must be returned
• Returns are valid for the original purchaser only
• A valid order associated with the original purchaser’s email address is required

If a returned item does not meet these conditions, we may return the item to you or issue a partial refund, depending on the condition of the product.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can assist with a replacement, repair, or refund. These situations are covered under Australian Consumer Law and your statutory consumer rights.

How to Start a Return

To begin a return:

1. Open your order confirmation email and click View your order, or sign in to your customer account
2. Select Request a Return
3. Follow the instructions provided

If you have any issues accessing your order or need assistance, our team is happy to help.

Return in Person (Optional)

You’re welcome to return your item in person to avoid shipping:

Haze Guitar
Unit 4/88 Magowar Rd
Giraween NSW 2145
Australia

Additional Notes

• Free returns apply to orders shipped within Australia.
• We reserve the right to limit or refuse returns in cases of excessive or abusive return activity.
• If final sale items are introduced in the future, they will be clearly marked at the time of purchase and will not be eligible for return.